Feedback & Complaints
To provide us with any general feedback, suggestions or concerns please contact us by:
Phone: +64 4 499 0477
Email: info@arisechurch.com
Please note that this phone number and email is staffed 9am-4:30pm, Tuesday – Friday.
Other feedback avenues:
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General Feedback
To contact us, provide general feedback, suggestions or concerns please contact us at:
Phone: +64 4 499 0477
or by emailing us at: info@arisechurch.comPlease note that this phone number and email is staffed 9am-4:30pm, Tuesday – Friday.
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Confidential or Serious
If the matter is serious or sensitive in nature by emailing us as at feedback@arisechurch.com. This will be addressed in confidence by our Complaints team in close consultation with our General Manager and Trust Board.
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Health, Safety and Well-being
To report a Health, Safety or Well-being incident such as a hazard, near miss, unsafe act or injury please do so by submitting an incident report to our Health, Safety and Well-being team.
To raise a concern directly with the Health, Safety and Well-being team please email hsw@arisechurch.com
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Privacy and Personal Information
If your complaint relates to your personal information or our practices, please contact our Privacy Officer at privacy@arisechurch.com
For more information on how we gather and protect your personal information you can view our Privacy & Policies page.
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Arise Board
To contact the board that governs Arise church please contact board@arisechurch.com
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Child or Young Person
If you have concerns, or wish to report an incident related to child protection, please raise these matters immediately and directly with your Campus Pastor, Kids Pastor or Youth Pastor at your Arise campus.
As guided by Arise’s Child & Young Person Safety and Protection Policy this may be escalated to the Church board, the NZ Police and with Oranga Tamariki as required. Call Arise on +64 4 499 0477 to arrange to speak with the appropriate staff member.
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Media Enquiries
For all media enquiries please contact media@arisechurch.com.
Our commitment to you
At Arise we value our relationship with you as a member of our congregation, a visitor to a service, event or community initiative or as a parent of a young person in our children’s or youth programmes. It is our hope that your interactions with our staff, volunteers or others in our church are always respectful, encouraging and appropriate.
If you are not happy with any aspect of the services we provide, we would like to hear from you.
We will:
- Treat you with respect, in a fair and courteous manner at all times
- Be clear and timely in our communications to you
- Always comply with relevant NZ law
What happens next?
Once you’ve told us about your concern, we will acknowledge your contact within 5 working days. We will investigate it and discuss a resolution with you.
If we can’t resolve it straight away, or if the issue is of a very complex nature, we will give you an idea of how long it will take us to investigate. We’ll also let you know who will be managing it for you and commit to regularly communicate with you until the matter is resolved or an outcome is reached.
You may also wish to seek independent advice or assistance from:
- Your personal lawyer
- The Citizens Advice Bureau
- Your Community Law Centre
- The Office of the Privacy Commissioner (for privacy issues)
Media Enquiries
For all media enquiries please contact media@arisechurch.com.